Return & Exchange Policy
Dahlia & Mae gladly accepts returns of unworn, unwashed, undamaged, unaltered, or defective merchandise purchased online for a store credit (Dahlia & Mae E-Gift Card) within 10 days from the date your order shipped.
Dahlia & Mae offers exchanges for the same item in a different size when we are notified of the request within 10 days from the date your order shipped.
Items damaged or defective may be returned by contacting Customer Care within 3 DAYS of delivery.
Final sale items cannot be returned or exchanged. The following is a list of FINAL SALE items:
- Home Goods
- Hair Accessories
- Sales Items
Please note: Orders CANNOT be changed, modified, discounts applied, or canceled after checkout.
- If you have received a defective item, please email DahliaandMae@gmail.com within 3 DAYS to inform us of the issue. If we are not notified within three days of receiving the item, it will no longer qualify for a return or replacement. You must include a photo of the damage/defect with your email.
- We are not responsible for damages to clothing caused by improper care or handling, or incorrect sizing.
- Exact colors of merchandise may vary due to photography lenses, indoor/outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects, and the buyer will pay return shipping if a return to our warehouse is attempted.
Return or Exchange Process
- Start your return/exchange process by emailing DahliaandMae@gmail.com, your order number, the items you wish to return/exchange, and reason.
- The cost for us to ship back an exchange is $6.00 for any number of items.
- Once we receive your return, we will refund the purchase amount to a Dahlia & Mae E-Gift Card sent to your order's email address, shipping/tax is non-refundable.
- Please allow up to two weeks for your return to be processed.